What syncs between Pillowcase and Pitchup

Bookings, cancellations and availability, in both directions on full sync.

  • Inbound: when a guest books or cancels on Pitchup, the change reaches Pillowcase within moments, with an hourly check as a safety net for anything missed.
  • Outbound: bookings and cancellations you take on Pillowcase push to Pitchup so its availability stays honest, with automatic retries if Pitchup is briefly unreachable.
  • Availability: Pillowcase continuously reconciles the pitches Pitchup is allowed to sell against your real bookings over the months ahead.

Which directions are active depends on your sync mode. See Sync modes: observe, inbound only and full.

Still stuck?

Email support@pillowcase.io with your campsite name or booking reference and we'll pick it up from there.