Every Pitchup pitch type and extra links to a Pillowcase one.
For bookings to flow between the systems, each Pitchup pitch type and extra needs to be linked to its Pillowcase equivalent. The mapping pages under your Pitchup integration show everything Pitchup knows about, and for each item you link it to an existing one, create a new one, or leave it unlinked.
Pitch type mappings also carry an allocation: how many pitches of that type Pitchup is allowed to sell. Pillowcase keeps Pitchup's availability topped up to that allocation as bookings come and go.
Email support@pillowcase.io with your campsite name or booking reference and we'll pick it up from there.