Support

How can we help?

Answers for guests booking a stay, and guides for campsite owners running their site on Pillowcase.

For guests

Booking a stay at a campsite that runs on Pillowcase, paying, and managing your booking.

Booking a stay

Paying

Managing your booking

Arriving

Your account

For campsite owners

Running your campsite on Pillowcase: bookings, payments, pricing, Pitchup and more.

Getting started

Managing bookings

Payments and money

Pricing and availability

Pitchup integration

Guest communication

Analytics and reports

Your team

Coming soon: intelligent channel distribution

We're building on the Pitchup integration so Pillowcase can manage where your pitches are listed automatically: deciding how much availability each channel gets, keeping it in step as bookings arrive, and protecting you from overbookings across all of them. If you'd like to be one of the first sites on it, get in touch.

Still stuck?

Email support

Write to support@pillowcase.io with your campsite name or booking reference and what you're stuck on, and we'll pick it up from there.

Thinking about Pillowcase?

If you run a campsite and want to see whether Pillowcase fits, get in touch and we'll talk it through.