The campsite does. Pillowcase never holds your money.
Your payment goes directly to the campsite through their own Stripe account. Pillowcase never holds your money, and we don't add any fees to your booking.
That also means refunds come from the campsite, and the name on your card statement relates to the campsite rather than Pillowcase.
Email support@pillowcase.io with your campsite name or booking reference and we'll pick it up from there.