Check spam first, then make sure the email address was right.
Check your spam or junk folder first, and search your inbox for Pillowcase. Then double-check the email address you gave when booking; a typo there is the most common cause.
If you still can't find it, email support@pillowcase.io with the campsite name, your name and your arrival date, and we'll track the booking down.
Email support@pillowcase.io with your campsite name or booking reference and we'll pick it up from there.